Privacy Policy

Please contact us if you have any questions regarding Vespa House’s Privacy Policy or would like us to send you a copy of this policy please contact our Privacy Officer using the details provided below. We may change our Privacy Policy from time to time by updating this page, you should check this page from time to time to ensure that you are happy with any changes. The current version will be posted on our website. 

Who we are?

Vespa House distributes throughout Australia a wide range of scooters, parts, riding gear and accessories.

What is personal information?

Personal Information is any information about an individual that identifies them or by which their identity can reasonably be ascertained.

What we collect

Vespa House collects the personal information, including sensitive information, it needs to provide the products and services it offers.

 We may collect the following information:

• name and job title
• contact information including email address
• demographic information such as postcode, preferences and interests about our products/services
• other information relevant to customer surveys and/or offers

 What we do with the information we gather

We require this information to understand your needs and provide you with a better service, to complete business transactions, provide warranties and assistance with product recalls and servicing, provide customer support, respond to customer inquiries and requests for product information, and meet regulatory requirements.

The information you provide us with is important to us for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes.
• We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
• If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

Direct marketing

Once you have entered your details and registered on our website, you will have the opportunity to select options regarding Contact Permission. If you have agreed to the Contact Permission terms (ticked the box) and are a new customer or a potential customer, from time to time we may contact you with information about products and services offered by Vespa House, which we think may be of interest to you. When we contact you, it may be by mail, telephone, email, SMS or social media.

We will give you the opportunity to express a wish not to receive direct marketing communications. Your consent to receive direct marketing communications in the above ways will be deemed to have been given if you do not opt out of receiving direct marketing communications from us, and will remain current for an indefinite period of time unless and until you advise us otherwise. You can opt-out of receiving direct marketing at any time (see below).

If you want to know how we obtained your personal information, please contact our Privacy Officer using the details provided below and we will let you know unless it is impracticable or unreasonable to do so.

How can you opt out of receiving direct marketing?

If you wish to unsubscribe from future marketing and promotional material, please email “Unsubscribe” to info@vespa-house.com.au or contact Vespa House on 9417 0342.

Who do we share information with?

We do not share information with any of our business partners.  

Ensuring your information is updated

We rely on the personal information we hold in conducting our business. Therefore, it is very important that the information we hold is accurate, complete and up-to-date.

 We take reasonable steps to ensure that the personal information we hold is accurate complete and up-to-date whenever we collect or use it. This means that from time to time, we will ask individuals to tell us if there are any changes to their personal information.

If an individual finds that information we hold about them is incorrect, they should contact us immediately and we will correct it.

How do we collect your personal information?

When required, Vespa House will collect personal information directly from the individual. This may take place in a number of ways, such as when an application for a product or service is completed or a product or service is requested over the telephone or internet.

This information will always be handled by Vespa House in accordance with this privacy policy.

Security of your personal information

We are committed to ensuring that your information is secure - to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

The security of information is important to Vespa House and our employees as we take all reasonable precautions to protect personal information from misuse, loss, unauthorised access, modification or disclosure.

Some of the ways we protect personal information include:

• external and internal premises security;
• restricted access to personal information to staff who need it to perform their day to day functions;
• maintaining technology products to prevent unauthorized computer access including identifiers and passwords; and
• maintaining physical security over paper records.

Your personal information is stored on the Vespa House server but is only available to Vespa House. Vespa House does not store any credit card information. We will not, under any circumstances, supply your personal information to a third party unless required to do so for legal reasons.

In providing our customers with their chosen product or service, Vespa House may sometimes need to disclose personal information to our related companies.

Sometimes, the law requires us to disclose personal information. For example, information may be disclosed to a court in response to a subpoena or to a Government agency such as the Australian Taxation Office on receipt of a direction issued under taxation laws. 

We may also disclose an individual's personal information where the individual consents to us doing so. That consent may be written, verbal or implied from the individual's conduct.

Vespa House will not disclose personal information to overseas recipients.

Controlling your personal information

An individual can access most of the personal information Vespa House holds about them.

If an individual request Vespa House to correct personal information we hold in relation to the individual, we will take reasonable steps to correct the personal information to ensure that, having regard to the purpose for which it is held, the information is accurate, up to date, complete, relevant and not misleading.

You may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on the website, look for the box that you can click to

• indicate that you do not want the information to be used by anybody for direct marketing purposes.

• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us thought the contact form on this website.

Information can be accessed, and a request to correct the personal information made, by contacting Vespa House on 9417 0342.

Depending on the amount of information requested to be accessed, Vespa House may charge an access fee to cover the cost of retrieving the information and supplying it to the person who has requested access.

Access to personal information may be refused in a number of circumstances, such as where the information relates to anticipated legal proceedings or the request for access is frivolous or vexatious. If we deny or restrict an individual's access, we will explain why.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

Resolving concerns

If an individual believes that the privacy of their personal information has been compromised, they are entitled to complain. Complaints can be made by the individual contacting the person they were dealing with or by calling Vespa House on 9417 0342. We will respond to complaints as soon as possible.

If you disagree with our decision, you may refer your complaint to the Office of the Australian Information Commissioner by visiting www.oaic.gov.au, calling 1300 363 992 or by emailing enquiries@oaic.gov.au.

Any questions?

Individuals who would like more information about Vespa House’s approach to privacy are encouraged to contact Vespa House on 9417 0342.